Extracting value from collaborative tools: The role of the community manager

The role of the community manager plays a crucial role in achieving your organisation's knowledge sharing objectives. Collaboration and engagement fuel the success of knowledge management in every organisation. The development and management of a social business community is essential to accelerating internal collaboration and knowledge sharing.

In order to achieve these objectives it is essential for you to have a comprehensive understanding of the collaborations tools available and effectively develop the role of the community manager to ensure engagement.

This masterclass will enable you to:
 

• Understand the implications that social business has on your organisation
• Examine collaboration tools - blogs, wikis and forums to determine effective collaboration platforms for your own community of practise
• Drive the role of the community manager to gain and sustain user adoption
• Develop a strategy to manage your own community platform